At Kelynnstore, we are committed to ensuring customer satisfaction. Please read our refund and exchange policy carefully:
Return Policy
* Products must be returned within 5 days of delivery.
* Returns will be accepted only if:
- The issue is reported within 24 hours of receiving the parcel.
- A 360-degree unedited video is shared showing:
* The parcel being opened clearly
* Address details on the package
* The defect, shown in good lighting
Without the above, we will not be able to entertain any complaints.
2. Unboxing Video Requirement
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To process any return, we require an unboxing video as proof. The return request must be initiated within 24 hours of delivery. Returns without an unboxing video will not be accepted.
3. Exchange for Size Issues
Exchanges for the products will be done with in 4-7 days
4. Customized and Altered Products
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Products that have been customized or altered according to customer preferences are not eligible for refunds or exchanges under any circumstances.
Refund Policy
Once the returned product is received and verified, the refund will be credited to beneficiary bank accounts within 3-4 days.
By placing an order with us, you agree to these terms. If you have any questions or concerns, please feel free to contact our customer service team.
